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A customer moving out of Storm Lake or purchasing a house in Storm Lake before the end of the 24-month period will have the combined utility deposit applied to their final bill and the difference will be refunded. Customers who move to a new rental unit in Storm Lake will have the deposit transferred to their new account. They will need to provide payment for the final bill on their previous account.
NOTE: The city only reads meters Monday through Friday (excluding holidays); therefore the final date of service, if on a holiday or weekend, will be moved to the next business day.
If that does not address your concerns, we can take the water meter out, in order to test it back at the shop. there is a fee for this service.
Note: The owner is responsible for water service lines from the connection at the water main, to the house, this includes water lines inside the house.