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1. Can my deposit be used to make payments on my account?

The City does not allow regular payments on account to be made with your deposit. However, you may elect to use your deposit to pay your final bill provided you are not moving to another rental unit in Storm Lake where you will have utility services in your name.

2. What happens to my deposit?

The combined utility deposit will be refunded after 24 consecutive months of penalty-free service. The original amount of the deposit will be paid by check to the customer.

A customer moving out of Storm Lake or purchasing a house in Storm Lake before the end of the 24-month period will have the combined utility deposit applied to their final bill and the difference will be refunded. Customers who move to a new rental unit in Storm Lake will have the deposit transferred to their new account. They will need to provide payment for the final bill on their previous account.

3. What do I do when I move?

If you are moving out of your apartment or house, you must contact City Hall (732.8020) at least two (2) days in advance of the final date of service in order to get the utility services out of your name. You will also need to let us know your forwarding address. Only authorized people on the account can make changes to the account.

NOTE: The city only reads meters Monday through Friday (excluding holidays); therefore the final date of service, if on a holiday or weekend, will be moved to the next business day.