Why do I have high water usage on my bill?
Several common reasons that contribute to a high water bill include:
  • Broken water pipe or obvious leak - check the pipes in the basement
  • Company visiting
  • Kids being at home for summer vacation or school holidays
  • Leaking toilet or a toilet that continues to run after being flushed - check for a leaking toilet
  • Letting the water run to avoid freezing water pipes during cold weather
  • Water-cooled air conditioners
  • Water softener problems (cycles continuously)
  • Watering the lawn, new grass, or trees

For more information water on high water usage and how to determine the problem, view common service issues.

Show All Answers

1. Why do I have high water usage on my bill?
2. When is my bill due?
3. Where can I pay my bill?
4. Can my deposit be used to make payments on my account?
5. What happens to my deposit?
6. What do I do when I move?
7. What do I do if I think the water meter is not working properly or I think it was read incorrectly?
8. What if there is a water line break?