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The City does not allow regular payments on account to be made with your deposit. However, you may elect to use your deposit to pay your final bill provided you are not moving to another rental unit in Storm Lake where you will have utility services in your name.
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Convenient bill-payment locations in Storm Lake include:
The City also offers online payment on the following link: www.stormlake.org/payonline
To add your Utility Billing account, you will need your account number (listed on the very top right portion of your bill (example: 12-34567-890,) as well as your last payment amount (we are currently looking at additional methods for account verification.) This will complete your registration and you will only need your login information in the future.
A customer moving out of Storm Lake or purchasing a house in Storm Lake before the end of the 24-month period will have the combined utility deposit applied to their final bill and the difference will be refunded. Customers who move to a new rental unit in Storm Lake will have the deposit transferred to their new account. They will need to provide payment for the final bill on their previous account.
NOTE: The city only reads meters Monday through Friday (excluding holidays); therefore the final date of service, if on a holiday or weekend, will be moved to the next business day.
If that does not address your concerns, we can take the water meter out, in order to test it back at the shop. there is a fee for this service.
Note: The owner is responsible for water service lines from the connection at the water main, to the house, this includes water lines inside the house.